Returns & Exchange

Because security and surveillance products are sensitive once opened or installed, we do not accept returns or exchanges for change-of-mind after unsealing or starting installation. When can you request a return or exchange? • Manufacturing defect or clear product malfunction. • Damaged item received, or wrong item delivered. • Per the manufacturer's warranty period and terms listed on the product page. Process 1. Notify us within 7 days of delivery via your account or WhatsApp at 0791099317. 2. Include your order number, a description of the issue, and photos or video showing the defect. 3. Our team reviews the case and decides next steps: replacement, warranty repair, or refund — as applicable. Acceptance conditions • Product kept in original condition where possible, with packaging and accessories (except what is needed to prove the defect). • Proof of purchase or order number required. • No misuse or incorrect installation that caused the damage. Exclusions • Custom-installed or customer-modified systems. • Cut or used cables and accessories. • Activated SD cards or storage media. • Products shown to have been misused or improperly installed. Warranty • Products are covered by the manufacturer's warranty as stated on the product page. • Warranty duration and claim process vary by brand — we can help coordinate with the agent or manufacturer when needed. Questions: info@tlcam.com · WhatsApp 0791099317